Shipping Policy
Delivery
When will I get my order?
Usually, for limited reproductions, it takes 1–5 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and type.
For framed mat reproductions (typically for watercolor reproductions):
- United States: 7-13 business days
- Canada: 9-12 business days
- Europe: 2–6 business days
- Australia: 7–12 business days
- Philippines: 7-15 business days
- Japan: 11–13 business days
- Korea: 11-15 business days
- Mexico: 19-25 business days
- International: 10–20 business days
For framed canvas reproductions (typically for oil reproductions):
- United States: 2-11 business days
- Canada: 4-11 business days
- Europe: 4–8 business days
- Mexico: 9-26 business days
- Australia: 10-30 business days
- Philippines: 20-30 business days
- Japan: 20-30 business days
- Korea: 20-30 business days
- International: 30-40 business days
For originals, it’s more of direct relation process. I will stay in touch with you directly to ensure everything goes smoothly. It’s best to contact me prior to ordering for more information. While the painting is all ready to go, packaging is done very carefully to ensure no damage in shipping. I will give you a delivery estimate personally, and you can get a full refund any time prior to confirming and finalizing shipment.
Where will my order ship from?
For limited reproductions, I have a quality print distributed vendor I partnered with. It will depend on the country of purchaser, but it may either be shipped from multiple locations in the United States, Europe, Australia, Mexico, or Japan. It is a print on demand process, but this way I can ensure shipping is cheaper and faster being able to print closer to the customer’s delivery address. Plus be more ecologically friendlier with cutting down on logistics and undesired product waste.
For originals, will always be shipped from the United States (Ohio), directly from my studio. One exception to this, is if the piece is being held at an exhibit, which the painting description will detail. If you are not within the United States, international shipping is included in the price, but it will have to go through customs.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with me with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order (only for reproductions), but shipping will be at your own cost.
Orders
How are your products made?
I work with a quality and archival print-on-demand shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line.
I received a wrong/damaged product, what should I do?
I am sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please contact me within a weeks’ time with photos of the damaged product ready, include your order number, and any other details you may have about your order. I will get back to you with a resolution as soon as possible!
Contact Us
If you have any questions about this Privacy Policy, please contact us.
This Privacy Policy is effective as of August 11th, 2024 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.